Hello!
How different businesses can be in the way they treat customers!
This week I met two opposite examples of customer friendliness. The one, a business that develops backup software for Mac's. I tested it for two weeks, then I thought that it would work and do what it should do (backing up my photos) so I decided to buy it for 30 dollars. So far so good, but after a couple of days the software stopped more or less doing what it should do in a way that I could no longer trust it a a safe way to backup my over 50.000 photo's. So I contacted the shop and got after several e-mails a straight and firm NO! one bought is bought forever! No flexibility, no understanding. just sticking to their cash back rules and regulations. So this is it: one software from that guys and never agin. they lost a customer and I tell it from the mountains. So they might even lose not only me but also my friends and relatives.
Now the other one: I needed new spectacles with rather expensive glass, made by Hoya. Everything was delivered as it should be. After coming home i visited their website to register my spectacles and found a very small and ugly typo (Chistal clear in stead of Christal clear). No big thing, but I send them a short e-mail with the suggestion to correct it. I immediately received a thank you reply and two days later even a thank you package with a wonderful book on Visual Illusions.
Two examples of customer relations! As different as can be!
Have a nice day!
Street musician in Aachen, Germany on a wonderful summer day.
How different businesses can be in the way they treat customers!
This week I met two opposite examples of customer friendliness. The one, a business that develops backup software for Mac's. I tested it for two weeks, then I thought that it would work and do what it should do (backing up my photos) so I decided to buy it for 30 dollars. So far so good, but after a couple of days the software stopped more or less doing what it should do in a way that I could no longer trust it a a safe way to backup my over 50.000 photo's. So I contacted the shop and got after several e-mails a straight and firm NO! one bought is bought forever! No flexibility, no understanding. just sticking to their cash back rules and regulations. So this is it: one software from that guys and never agin. they lost a customer and I tell it from the mountains. So they might even lose not only me but also my friends and relatives.
Now the other one: I needed new spectacles with rather expensive glass, made by Hoya. Everything was delivered as it should be. After coming home i visited their website to register my spectacles and found a very small and ugly typo (Chistal clear in stead of Christal clear). No big thing, but I send them a short e-mail with the suggestion to correct it. I immediately received a thank you reply and two days later even a thank you package with a wonderful book on Visual Illusions.
Two examples of customer relations! As different as can be!
Have a nice day!
Street musician in Aachen, Germany on a wonderful summer day.
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